Repair Guide is a SaaS platform designed to revolutionize after-sales service by making product repair the default, not the exception. In a world where customer support often leads to costly replacements and wasteful logistics, Repair Guide provides a smarter alternative.

The problem: Traditional after-sales processes are expensive, inefficient, and environmentally damaging. Customers face long wait times, companies suffer high return and replacement costs, and most products end up discarded rather than repaired — contributing to electronic waste and climate impact.

The solution: Repair Guide offers a fully integrated customer care system built around repair-first principles. It includes a smart Repair Bot that diagnoses issues and suggests solutions instantly, connected to tools like ERP, CRM (Front, Odoo, SAP, Zendesk, etc.). Our AI-powered assistant guides users through troubleshooting, parts sourcing, and repair booking — minimizing human intervention and logistics costs.

By turning after-sales into a cost-saving, eco-conscious process, Repair Guide helps brands improve customer satisfaction, reduce operational expenses, and meet sustainability goals.